The message “Incorrect QR-Code – The QR-Code cannot be processed.” Please try again” is displayed when you try to scan a barcode or an invalid QR-Code. Have you scanned a lab label by mistake? It is also possible that the printer printed the code incorrectly (lines, blobs, poor quality, etc). In this case, you can…
The situation is currently escalating due to the extreme number of tests. The labs are doing what they can, but capacity is limited. Employees have already been working at the limit for months. Processing time is expected to increase even further regionally. It’s clear to everyone involved that this is a real problem. “My Lab…
Your sample is on the way or not yet in the system You have scanned your QR-Code or entered your UUID and you see “Sample on the way / not in the system”. As a rule, samples reach the laboratories within a day. Prioritized in the laboratory processes are samples from patients who have shown…
If “My Lab Result” locks your QR-Code, it is a security measure. There are usually 2 reasons for this: 1.) Is the QR-Code 3D6D08-3567F3F2-4DCF-43A3-8737-4CD1F87D6FDA? This is only the sample code from the manual. Please check your records to see if you also received a different QR-Code. If so, please try this. 2.) Your QR-Code is…
If you have taken a quick test and your collection point supports this feature, you will find a button “Transfer Corona Warn-App Result” below your result, which allows you to transfer your result to the Corona-Warn-App. However, if the test is a PCR test, the transmission of your test result will be done automatically from…
If your personal data on the result is not correct, it is very likely that it was recorded incorrectly. The originator of the document is the test center for rapid tests and the laboratory for PCR tests. We only provide you with the document, therefore we may not and cannot…
QUICK TEST: If you have questions about your test result itself, the test center is your first point of contact. The contact details of the rapid test center can be found on the documents handed out to you. PCR-TEST:If you have questions about your lab result itself, the lab is your first point of contact….
SAMPLE ON THE ROAD The taken samples are normally collected once a day by the so-called sample cab and taken to a laboratory for further processing. As long as you receive this message, your sample is probably still on its way to the lab. However, in the course of 2 working days the sample should…