Patient

QR-Code incorrect or invalid

The message “Incorrect QR-Code – The QR-Code cannot be processed.” Please try again” is displayed when you try to scan a barcode or an invalid QR-Code. Have you scanned a lab label by mistake? It is also possible that the printer printed the code incorrectly (lines, blobs, poor quality, etc). In this case, you can…

Why does it take so long?

The situation is currently escalating due to the extreme number of tests. The labs are doing what they can, but capacity is limited. Employees have already been working at the limit for months. Processing time is expected to increase even further regionally. It’s clear to everyone involved that this is a real problem. “My Lab…

QR-Code locked

If “My Lab Result” locks your QR-Code, it is a security measure. There are usually 2 reasons for this: 1.) Is the QR-Code 3D6D08-3567F3F2-4DCF-43A3-8737-4CD1F87D6FDA? This is only the sample code from the manual. Please check your records to see if you also received a different QR-Code. If so, please try this. 2.) Your QR-Code is…

Who can I contact if I have content-related or medical questions about my lab result / test result?

QUICK TEST: If you have questions about your test result itself, the test center is your first point of contact. The contact details of the rapid test center can be found on the documents handed out to you. PCR-TEST:If you have questions about your lab result itself, the lab is your first point of contact….