QR-Code incorrect or invalid

The message “Incorrect QR-Code – The QR-Code cannot be processed.” Please try again” is displayed when you try to scan a barcode or an invalid QR-Code.

Have you scanned a lab label by mistake? It is also possible that the printer printed the code incorrectly (lines, blobs, poor quality, etc).

In this case, you can enter the UUID (the long combination of letters and numbers belonging to the QR-Code) manually. To do this, call up the “www.mein-laborergebnis.de” page. Please type the code exactly as printed.

The following note on this:

The UUID contains only letters from A to F and numbers from 0-9. If you think you see the letter “O” like “Otto”, it is not an “O” – it is the number “zero”.

Please try again first before contacting us via the help wizard.