What do the individual messages/statements mean?

SAMPLE ON THE ROAD

The taken samples are normally collected once a day by the so-called sample cab and taken to a laboratory for further processing. As long as you receive this message, your sample is probably still on its way to the lab. However, in the course of 2 working days the sample should arrive at the laboratory. If you still see this message afterwards, the QR-Code of your sample may not have been read in and we will not receive any values. Some laboratories also send us only the final test results. In this case, the SAMPLE IN PROCESS status (see below) is skipped and the first message is delayed accordingly as soon as the test result is available.

Regardless of this, your sample will be reliably processed in the laboratory and your doctor or the sample collection center will receive the findings via the usual channels.

Unfortunately, we cannot help you in this case and can only advise that you contact the sample taking center directly.

SAMPLE IN PROGRESS

Once your sample has arrived at the lab and the QR-Code has been read, the lab sends this status information to us. Your sample will now be analyzed by the laboratory as soon as possible. However, due to the current situation, it may take a little longer.

SAMPLE NEGATIVE / SAMPLE POSITIVE

The result of your sample is available and the examination is usually now completed in the laboratory.
Observe the laboratory’s notes on the result. If you are asked to check in with your doctor, please do so. In most cases, your doctor is the right contact for all medical questions, as he knows you personally and can assess the outcome well.
Note: Both positive and negative results can be favorable for you. In this context, “positive” only means that your sample reacted to the applied test. We try to express this through the color of the display.

  • GREEN usually means that the result is pleasing for you.
  • RED usually means that you should contact your doctor.

SAMPLE NOT EVALUABLE

In rare cases, your sample cannot be evaluated in the laboratory. For example, if too little or unsuitable material has been taken.

Please schedule a new sample taking.