The message “Incorrect QR-Code – The QR-Code cannot be processed.” Please try again” is displayed when you try to scan a barcode or an invalid QR-Code. Have you scanned a lab label by mistake? It is also possible that the printer printed the code incorrectly (lines, blobs, poor quality, etc). In this case, you can…
Normally, for data protection reasons, the results are only stored on our service for 21 days, after which they are irrevocably deleted. For certain tests, the laboratory may specify different regulations. We have provided further information on the duration of data storage here: https://mein-laborergebnis.de/datenschutz Afterwards, the results can only be requested from the location where…
Normally, for data protection reasons, the results are only stored on our service for 21 days, after which they are irrevocably deleted. For certain tests, the laboratory may specify different regulations. We have provided further information on the duration of data storage here: https://mein-laborergebnis.de/datenschutz Afterwards, the results can only be requested from the location where…
It seems that your date of birth was recorded incorrectly in the collection point. Please contact us via the help assistant.
You see your result, but no button to open the report/attachment/attestation?For some labs, we receive the documents separately from your result, so it may take a moment for your documents to be ready. If you can already see the result over 4 hours but cannot open an attachment, please let us know via the help…
Please install our app “My Lab Result” and scan the QR-Code that was given to you when you took your sample. This is how you avoid typos. Alternatively, you can enter the QR-Code here: https://www.mein-laborergebnis.de Please enter the digits without spaces.
If samples are taken at the weekend, some laboratories do not perform the analysis until Monday, so that the results may be delayed accordingly.
If samples are taken on Friday evening*, some laboratories will not perform the analysis until Monday, so that the results may be delayed accordingly. *Here it depends on when the samples are received in the laboratory! It depends on how often the samples are picked up and brought to the lab.
Unfortunately, we cannot give you any information on this. You will not receive the TAN from us. Please contact the Corona-Warn-App team.
The situation is currently escalating due to the extreme number of tests. The labs are doing what they can, but capacity is limited. Employees have already been working at the limit for months. Processing time is expected to increase even further regionally. It’s clear to everyone involved that this is a real problem. “My Lab…