Once your sample has arrived at the lab and the QR-Code has been read by the lab, the lab sends this status information to us. Your sample has been entered into the laboratory system. The laboratory has thus confirmed receipt of your sample (“Sample in process”). Your sample will now be analyzed by the laboratory…
Your sample is on the way or not yet in the system You have scanned your QR-Code or entered your UUID and you see “Sample on the way / not in the system”. As a rule, samples reach the laboratories within a day. Prioritized in the laboratory processes are samples from patients who have shown…
Download app: Smartphone with iOS: Smartphone with Android: Open the App Store on your phone. To do this, click on the “App Store” icon Open the Play Store on your phone. Open the Play Store on your phone. Enter “My lab result” as search term Enter “My lab result” as search term You can recognize…
With the execution of your test, your personal QR-Code was deposited with your test data.You will find your personal QR-Code on the documents handed out to you.Your QR-Code is the key to your test result – without it, you cannot retrieve your test result. To retrieve the test result, you can use our app “My…
If “My Lab Result” locks your QR-Code, it is a security measure. There are usually 2 reasons for this: 1.) Is the QR-Code 3D6D08-3567F3F2-4DCF-43A3-8737-4CD1F87D6FDA? This is only the sample code from the manual. Please check your records to see if you also received a different QR-Code. If so, please try this. 2.) Your QR-Code is…
SAMPLE ON THE ROAD The taken samples are normally collected once a day by the so-called sample cab and taken to a laboratory for further processing. As long as you receive this message, your sample is probably still on its way to the lab. However, in the course of 2 working days the sample should…