Author: Angelika Petry

QR-Code incorrect or invalid

The message “Incorrect QR-Code – The QR-Code cannot be processed.” Please try again” is displayed when you try to scan a barcode or an invalid QR-Code. Have you scanned a lab label by mistake? It is also possible that the printer printed the code incorrectly (lines, blobs, poor quality, etc). In this case, you can…

QR-Code expired

Normally, for data protection reasons, the results are only stored on our service for 21 days, after which they are irrevocably deleted. For certain tests, the laboratory may specify different regulations. We have provided further information on the duration of data storage here: https://mein-laborergebnis.de/datenschutz Afterwards, the results can only be requested from the location where…

My result has already been deleted

Normally, for data protection reasons, the results are only stored on our service for 21 days, after which they are irrevocably deleted. For certain tests, the laboratory may specify different regulations. We have provided further information on the duration of data storage here: https://mein-laborergebnis.de/datenschutz Afterwards, the results can only be requested from the location where…

Why does it take so long?

The situation is currently escalating due to the extreme number of tests. The labs are doing what they can, but capacity is limited. Employees have already been working at the limit for months. Processing time is expected to increase even further regionally. It’s clear to everyone involved that this is a real problem. “My Lab…