Frequently asked questions

It seems that your date of birth was recorded incorrectly in the collection point. Please contact us via the help assistant.

If you have taken a quick test and your collection point supports this feature, you will find a button "Transfer Corona Warn-App Result" below your result, which allows you to transfer your result to the Corona-Warn-App.

However, if the test is a PCR test, the transmission of your test result will be done automatically from the responsible laboratory independently from "My Lab Result". You must have given your appropriate consent for this when taking the sample. Subsequent transmission or consent is not possible.

Please install our app "My Lab Result" and scan the QR-Code that was given to you when you took your sample. This is how you avoid typos.

Alternatively, you can enter the QR-Code here:

https://www.mein-laborergebnis.de

Please enter the digits without spaces.

Unfortunately, we cannot give you any information on this. You will not receive the TAN from us. Please contact the Corona-Warn-App team.

With the execution of your test, your personal QR-Code was deposited with your test data.
You will find your personal QR-Code on the documents handed out to you.
Your QR-Code is the key to your test result - without it, you cannot retrieve your test result.

To retrieve the test result, you can use our app "My lab result" or alternatively our website www.mein-Laborergebnis.de.

Open the web page "www.mein-laborergebnis.de" in your browser. Enter your UUID there. You can find the UUID on the documents given to you. The UUID is the letter and number combination you will find above the QR-Code. Tips for entering the UUID: - The UUID consists only of numbers from 1 to 9 - The UUID contains only the letters A to F - So the UUID does not contain the letter "O", like "Otto". - Please enter the UUID exactly and without spaces. Then click on "Determine result".

You will now be shown how far the processing of your test is.

ADMINISTER MULTIPLE TESTS (only possible via the app, not via the website)

The "My Lab Result" app allows you to manage multiple QR-Codes on a single smartphone.
This is very helpful if, for example, you want to scan and manage the codes of several people with just one smartphone. For each scanned code, the corresponding UUID is listed at the bottom of the app. You can rename the UUIDs: to do so, tap the UUID and slide it to the left (on iOS devices) or tap and hold the UUID (on Android devices). The "Rename" and "Remove" options will be displayed. If you tap on "Rename", you can name the UUID differently, for example "Grandpa 09.03.21".

Download app:

Smartphone with iOS:	Smartphone with Android:
Open the App Store on your phone. To do this, click on the "App Store" icon	Open the Play Store on your phone. Open the Play Store on your phone.
Enter "My lab result" as search term	Enter "My lab result" as search term
You can recognize the "My lab result" app by the symbol	You can recognize the "My lab result" app by the symbol
If you see a bluish-reddish Erlenmeyer flask (a "lab bottle"), you have found the right app	If you see a bluish-reddish Erlenmeyer flask (a "lab bottle"), you have found the right app
Click on "Load	Click on "install

Use app:

Smartphone with iOS:	Smartphone with Android:
Open the "My lab result" app	Open the "My lab result" app
You can recognize the "My lab result" app by the symbol	You can recognize the "My lab result" app by the symbol
If you see a bluish-reddish Erlenmeyer flask (a "lab bottle"), you have found the right app	If you see a bluish-reddish Erlenmeyer flask (a "lab bottle"), you have found the right app
When you use it for the first time, you will see the following message: "My lab result wants to access your camera.This app needs access to your camera to scan the QR-Code". Please tap on "OK". Otherwise, you will not be able to scan the QR-Code.	When you use it for the first time, you will see the following message: "My lab result wants to access your camera.This app needs access to your camera to scan the QR-Code". Please tap on "OK". Otherwise, you will not be able to scan the QR-Code.
Tap "Scan QR-Code	Tap "Scan QR-Code
The scan function is now active; you can see that your camera has been activated. At the top you will see the words "Cancel", "Done" as well as a rectangular capture frame in the center of the display. Please place the slip of paper with your personal QR-Code under the cell phone so that the QR-Code is displayed within the capture frame. You may need to move your phone forward or backward a little. Once the app recognizes the QR-Code, it will be scanned very quickly and without any further action on your part.	The scan function is now active; you can see that your camera has been activated. In the center of the display you will see a red line. Please place the piece of paper with your personal QR-Code under the cell phone so that the QR-Code is captured by the red line. You may need to move your phone forward or backward a little. Once the app recognizes the QR-Code, it will be scanned very quickly and without any further action on your part.
You will now be shown how far along the examination of your sample is	You will now be shown how far along the examination of your sample is
Die App "My Lab Result" ermöglicht es Ihnen, mehrere QR-Codes auf einem einzigen Smartphone zu verwalten. This is very helpful if, for example, you want to scan the QR-Codes of several people with only one smartphone. Für jeden gescannten Code wird die entsprechende UUID am unteren Rand der App aufgelistet. You can rename the UUIDs: to do so, tap the UUID and slide it to the left. You will see two buttons: "Rename" and "Remove". If you tap on "Rename", you can name the UUID differently, for example "Grandpa 09.03.21".	The "My Lab Result" app allows you to manage multiple QR-Codes on a single smartphone. This is very helpful if, for example, you want to scan the QR-Codes of several people with only one smartphone. For each scanned code, the corresponding UUID is listed at the bottom of the app. This is very helpful if, for example, you want to scan the QR-Codes of several people with only one smartphone. You will see "Rename" and "Remove" in the upper area. If you tap on "Rename", you can name the UUID differently, for example "Grandpa 09.03.21".

If your personal data on the result is not correct, it is very likely that it was recorded incorrectly.

The originator of the document is the test center for rapid tests and the laboratory for PCR tests.

We only provide you with the document, therefore we may not and cannot change it.

Please contact the test center directly (if it is about a rapid test) or the laboratory (if it is about a PCR test). Please contact the test center directly (if it is about a rapid test) or the laboratory (if it is about a PCR test).

Normally, for data protection reasons, the results are only stored on our service for 21 days, after which they are irrevocably deleted. For certain tests, the laboratory may specify different regulations. We have provided further information on the duration of data storage here: https://mein-laborergebnis.de/datenschutz

Afterwards, the results can only be requested from the location where the test was performed.

You see your result, but no button to open the report/attachment/attestation?
For some labs, we receive the documents separately from your result, so it may take a moment for your documents to be ready.

If you can already see the result over 4 hours but cannot open an attachment, please let us know via the help wizard.

Normally, for data protection reasons, the results are only stored on our service for 21 days, after which they are irrevocably deleted. For certain tests, the laboratory may specify different regulations. We have provided further information on the duration of data storage here: https://mein-laborergebnis.de/datenschutz

Afterwards, the results can only be requested from the location where the test was performed.

The message "Incorrect QR-Code - The QR-Code cannot be processed." Please try again" is displayed when you try to scan a barcode or an invalid QR-Code.

Have you scanned a lab label by mistake? It is also possible that the printer printed the code incorrectly (lines, blobs, poor quality, etc).

In this case, you can enter the UUID (the long combination of letters and numbers belonging to the QR-Code) manually. To do this, call up the "www.mein-laborergebnis.de" page. Please type the code exactly as printed.

The following note on this:

The UUID contains only letters from A to F and numbers from 0-9. If you think you see the letter "O" like "Otto", it is not an "O" - it is the number "zero".

Please try again first before contacting us via the help wizard.

If "My Lab Result" locks your QR-Code, it is a security measure. There are usually 2 reasons for this:

1.) Is the QR-Code 3D6D08-3567F3F2-4DCF-43A3-8737-4CD1F87D6FDA? This is only the sample code from the manual. Please check your records to see if you also received a different QR-Code. If so, please try this.

2.) Your QR-Code is different from the example code in 1.) and you still get "QR-Code locked"? This means that the QR-Code you received has already been assigned.

In this case, unfortunately, you can not get a result through our service.

Please contact the sample taking point.

Your sample is on the way or not yet in the system

You have scanned your QR-Code or entered your UUID and you see "Sample on the way / not in the system".

As a rule, samples reach the laboratories within a day. Prioritized in the laboratory processes are samples from patients who have shown symptoms of disease when the sample is collected. If you were apparently or according to your information healthy, the time until the result can therefore be extended in individual cases up to 3 working days.

• Our "My Lab Result" service does not work with arbitrary QR-Codes. Only the QR-Codes of partner laboratories can be processed further. Please check that the note given to you at the time of sample collection does indeed refer to www.mein-laborergebnis.de.
• If you continue to see this message after 3 business days, please contact your sample collection center.

If samples are taken on Friday evening*, some laboratories will not perform the analysis until Monday, so that the results may be delayed accordingly.

*Here it depends on when the samples are received in the laboratory! It depends on how often the samples are picked up and brought to the lab.

If samples are taken at the weekend, some laboratories do not perform the analysis until Monday, so that the results may be delayed accordingly.

Once your sample has arrived at the lab and the QR-Code has been read by the lab, the lab sends this status information to us. Your sample has been entered into the laboratory system.

The laboratory has thus confirmed receipt of your sample ("Sample in process").

Your sample will now be analyzed by the laboratory as soon as possible.

As long as you see "Sample in progress", your result is not ready yet.

Processing times of 2-4 business days are normal at the moment. However, the laboratories almost all work 24 hours a day, 7 days a week, so your result can be provided at any time.

SAMPLE ON THE ROAD

The taken samples are normally collected once a day by the so-called sample cab and taken to a laboratory for further processing. As long as you receive this message, your sample is probably still on its way to the lab. However, in the course of 2 working days the sample should arrive at the laboratory. If you still see this message afterwards, the QR-Code of your sample may not have been read in and we will not receive any values. Some laboratories also send us only the final test results. In this case, the SAMPLE IN PROCESS status (see below) is skipped and the first message is delayed accordingly as soon as the test result is available.

Regardless of this, your sample will be reliably processed in the laboratory and your doctor or the sample collection center will receive the findings via the usual channels.

Unfortunately, we cannot help you in this case and can only advise that you contact the sample taking center directly.

SAMPLE IN PROGRESS

Once your sample has arrived at the lab and the QR-Code has been read, the lab sends this status information to us. Your sample will now be analyzed by the laboratory as soon as possible. However, due to the current situation, it may take a little longer.

SAMPLE NEGATIVE / SAMPLE POSITIVE

The result of your sample is available and the examination is usually now completed in the laboratory.
Observe the laboratory's notes on the result. If you are asked to check in with your doctor, please do so. In most cases, your doctor is the right contact for all medical questions, as he knows you personally and can assess the outcome well.
Note: Both positive and negative results can be favorable for you. In this context, "positive" only means that your sample reacted to the applied test. We try to express this through the color of the display.

• GREEN usually means that the result is pleasing for you.
• RED usually means that you should contact your doctor.

SAMPLE NOT EVALUABLE

In rare cases, your sample cannot be evaluated in the laboratory. For example, if too little or unsuitable material has been taken.

Please schedule a new sample taking.

QUICK TEST:
If you have questions about your test result itself, the test center is your first point of contact. The contact details of the rapid test center can be found on the documents handed out to you.

PCR-TEST:
If you have questions about your lab result itself, the lab is your first point of contact. You will find the contact details of the laboratory on your report.

IN BOTH CASES:
For medical questions, you are best served by medical professionals, such as (non-binding advice) your primary care physician or local agencies.

The situation is currently escalating due to the extreme number of tests. The labs are doing what they can, but capacity is limited. Employees have already been working at the limit for months. Processing time is expected to increase even further regionally. It's clear to everyone involved that this is a real problem.

"My Lab Result" is only a small part of the process.

We have no control over how quickly the sample is processed in the laboratory and the data is provided. Processing times of 1 to 3 business days are normal, although it is usually fast. However, if your sample was sent to a lab that does not work with our service, you will not get a result through us.
We need to prepare our help for "My Lab Result" for the high rush of requests. Our telephone answering and help system needs to be straightforward and efficient in helping as many people as possible without any support staff having to intervene at all.

We cannot deal with individual cases (as much as we would like to help) for more than a few minutes so that we can help as many people as possible.

Therefore, our appeal to you:

• Please use our help wizard!
• Please search our help section
• Please answer the questions of our help wizard truthfully
• Please try to retrieve your result yourself
• Our support department gives technical support for technical problems, but it is not a "telephone diagnostic information service"

We are constantly working on our automatic announcement and help system to ensure that it provides you with the best possible support.