The message “Incorrect QR-Code – The QR-Code cannot be processed.” Please try again” is displayed when you try to scan a barcode or an invalid QR-Code. Have you scanned a lab label by mistake? It is also possible that the printer printed the code incorrectly (lines, blobs, poor quality, etc). In this case, you can…
The situation is currently escalating due to the extreme number of tests. The labs are doing what they can, but capacity is limited. Employees have already been working at the limit for months. Processing time is expected to increase even further regionally. It’s clear to everyone involved that this is a real problem. “My Lab…
If “My Lab Result” locks your QR-Code, it is a security measure. There are usually 2 reasons for this: 1.) Is the QR-Code 3D6D08-3567F3F2-4DCF-43A3-8737-4CD1F87D6FDA? This is only the sample code from the manual. Please check your records to see if you also received a different QR-Code. If so, please try this. 2.) Your QR-Code is…
If your personal data on the result is not correct, it is very likely that it was recorded incorrectly. The originator of the document is the test center for rapid tests and the laboratory for PCR tests. We only provide you with the document, therefore we may not and cannot…