Your sample is on the way or not yet in the system You have scanned your QR-Code or entered your UUID and you see “Sample on the way / not in the system”. As a rule, samples reach the laboratories within a day. Prioritized in the laboratory processes are samples from patients who have shown…
If you have taken a quick test and your collection point supports this feature, you will find a button “Transfer Corona Warn-App Result” below your result, which allows you to transfer your result to the Corona-Warn-App. However, if the test is a PCR test, the transmission of your test result will be done automatically from…
If your personal data on the result is not correct, it is very likely that it was recorded incorrectly. The originator of the document is the test center for rapid tests and the laboratory for PCR tests. We only provide you with the document, therefore we may not and cannot…
QUICK TEST: If you have questions about your test result itself, the test center is your first point of contact. The contact details of the rapid test center can be found on the documents handed out to you. PCR-TEST:If you have questions about your lab result itself, the lab is your first point of contact….